An Idasa survey shows that only one in ten citizens is satisfied with the quality of service delivery provided by their district and municipal council. This is a dramatic decline from its previous survey conducted in 2006 which showed four in ten citizens (39.5%) were still satisfied with service delivery of their local government.
Idasa questions why citizen satisfaction levels are declining sharply when access to basic services like water, electricity, housing, etc has remained more or less the same over the past four years, and even improved marginally in some cases.
Idasa warns this waning local government support is especially significant in the run-up to the local government elections in South Africa to be held on 18 May 2011. A total of 2,375 adult South African citizens from 21 municipalities in Mpumalanga, Limpopo, KwaZulu-Natal and North West province was surveyed on the performance of their local government since the last local government elections in 2006.
Read here for Idasa’s analysis of the reasons for this dramatic decline in local government support in four years. Read the full report here.