Social Accountability: Tools and Mechanisms for Improved Urban Water Services

The WaterAid paper discussed the need for specific pro-poor measures to ensure water services provision to poor urban populations. The engagement of users in utility reforms and ongoing service improvement processes is crucial, since reforms to improve efficiency do not necessarily translate into geographical equity or a commitment to serve the poor. The paper follows from the discussion to outline the principles behind, and the application of, social accountability mechanisms as a means to increase the responsiveness of water utilities to poor people. Read more here.

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